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Customer Experience Management
Commitment at the top impacts the bottom line
by Dawn Bushaus
Will net neutrality help or hinder the drive for improved customer experience?
"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
Published in Perspectives 2010: The Official TM Forum Yearbook
IPtegrity commentary
- EU law set for new course on child online safety
- MEPs reach political agreement to protect children and privacy
- UK border safety alert - mind the capability gap
- What? Will UK government ignore security as it walks away from EU?
- Betting on a costly space race: MPs probe OneWeb satellite deal
- Disrupting supply chains: how leaving the Single Market means systemic breakdown
- Big tech and anti-trust: an ill-fitting suit?
- Schrems ruling puts a spoke in UK data flows from 2021
- Digital rights - why they matter in a time of coronavirus
- EU upload filter - Germany's crucial deciding vote
- Copyright Directive upload filter - why EU Council should block it
- Data and Brexit - a mis-calculation?
- EU lawmakers seek to protect free speech in online content rules
- How Brexit rips up business models Part 2: visas for money and music
- How Brexit rips up business models Part 1: putting back barriers
- Norwegian Blue or Super-Canada - is there any life in this parrot?
- EU Copyright Directive - who pays the bill for the upload filter?
Published work
- Algorithms Patrolling Content: Where's the Harm?
- Content responsibility: The looming cloud of uncertainty for Internet intermediaries
- Freedom of Expression, Human Rights Standards and Private Online Censorship
- The Policy Challenge Of Content Restrictions: How Private Actors Engage The Duties Of States
- Internet Policy Review - The Aereo dilemma and copyright in the cloud
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About Iptegrity
Iptegrity.com is the website of Dr Monica Horten. I am an independent policy advisor, with expertise in online safety, technology and human rights. I am a published author, and post-doctoral scholar. I hold a PhD from the University of Westminster, and a DipM from the Chartered Institute of Marketing. I cover the UK and EU. I'm a former tech journalist, and an experienced panelist and Chair. My media credits include the BBC, iNews, Times, Guardian and Politico.
Iptegrity.com is made available free of charge for non-commercial use. Please link back and attribute Dr Monica Horten. Contact me to use any of my content for commercial purposes.