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Perspectives 2010: The Official TM Forum Yearbook

Customer Experience Management

Commitment at the top impacts the bottom line

by Dawn Bushaus

Will net neutrality help or hinder the drive for improved customer experience?  

 

"Although the European Parliament did not set out to address the issue of net neutrality directly in the law, a compromise deal struck by lawmakers essentially opens the door for network operators to manipulate Internet traffic, explains Monica Horten, a veteran telecom journalist and PhD candidate researching copyright protection."
 

 Published in Perspectives 2010: The Official TM Forum Yearbook

 

 

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About Iptegrity

Iptegrity.com is the website of Dr Monica Horten, independent policy advisor: online safety, technology and human rights. Advocating to protect the rights of the majority of law abiding citizens online. Independent expert on the Council of Europe Committee of Experts on online safety and empowerment of content creators and users.  Published author, and post-doctoral scholar, with a PhD from the University of Westminster, and a DipM from the Chartered Institute of Marketing.  Former telecoms journalist,  experienced panelist and Chair, cited in the media eg  BBC, iNews, Times, Guardian and Politico.

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